Terms of Serivce
Terms of Service
Last updated: May 2026
This website is operated by Liva The Label. Throughout this document, the terms "we", "us", and "our" refer to Liva The Label. By visiting our website and/or making a purchase, you agree to be bound by the following Terms of Service, including all policies referenced herein. These Terms apply to all users of the site.
1. Online Store Terms
By using our website, you confirm that you are at least the age of majority in your country of residence, or that you have provided consent for any minor dependents to use this site.
You agree not to use our products or services for any unlawful or unauthorised purpose, and not to transmit any malicious code, viruses, or harmful content. A breach of these Terms will result in immediate termination of your access.
2. General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason.
You understand that certain information (excluding payment details) may be transmitted over various networks. Credit card and payment information is always encrypted and handled securely.
You agree not to reproduce, duplicate, copy, sell, or exploit any part of our Service without our express written permission.
3. Accuracy of Information
We do our best to ensure all information on our website is accurate and up to date. However, we cannot guarantee that all content is complete or error-free at all times. Product descriptions, images, and pricing are provided in good faith and may be subject to change.
4. Pricing & Modifications
Prices are subject to change without prior notice. We reserve the right to modify, suspend, or discontinue any part of our Service at any time. We are not liable to you or any third party for any such modification, price change, or discontinuation.
5. Products & Services
Certain products may be available exclusively through our online store. All purchases are subject to our Return Policy.
We make every effort to display product colours, textures, and details as accurately as possible. However, we cannot guarantee that your device's screen will reflect the exact appearance of our products.
We reserve the right to limit the sale of our products to any person, region, or jurisdiction at our discretion.
6. Billing & Account Information
We reserve the right to refuse or cancel any order at any time. You agree to provide accurate, current, and complete billing and account information, and to promptly update details such as your email address, payment method, and card expiry date.
For information on refunds and returns, please refer to our Return Policy.
7. Third-Party Tools & Services
We may provide access to third-party tools or integrations. These are provided without warranties of any kind. Your use of such tools is at your own risk, and we encourage you to review the relevant third-party terms before use.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the content, accuracy, or practices of any third-party sites. Any concerns regarding external content should be directed to the relevant third party.
9. User Comments & Submissions
If you submit reviews, feedback, or other content to us, you grant us the right to use, edit, and publish that content. You agree not to submit anything that is unlawful, offensive, misleading, or that infringes on the rights of others.
10. Personal Information
The collection and use of your personal information is governed by our Privacy Policy. By using our website, you consent to our data practices as described therein.
11. Errors, Inaccuracies & Omissions
We reserve the right to correct any errors, inaccuracies, or omissions on our website at any time — including after an order has been submitted. If a correction affects your order, we will contact you promptly.
12. Prohibited Uses
You may not use our website or services to:
- Engage in unlawful or fraudulent activity
- Infringe on intellectual property rights
- Distribute malware, viruses, or harmful code
- Harass, abuse, or discriminate against others
- Collect personal information of other users without consent
- Interfere with the security or functionality of the site
We reserve the right to terminate access for any user who violates these Terms.
13. Disclaimer of Warranties & Limitation of Liability
We do not guarantee that our website will be uninterrupted, error-free, or completely secure at all times.
To the fullest extent permitted by law, Liva The Label shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of — or inability to use — our website, products, or services.
14. Indemnification
You agree to indemnify, defend, and hold harmless Liva The Label and its affiliates from any claim, loss, or expense (including legal fees) arising from your breach of these Terms or violation of any applicable law or third-party rights.
15. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining Terms will remain in full force and effect.
16. Termination
You may stop using our services at any time. We reserve the right to terminate your access without notice if you breach any of these Terms.
17. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return Policy, and Payment Policy, constitute the entire agreement between you and Liva The Label regarding your use of our website and services.
18. Governing Law
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
19. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated date. Continued use of our website following any changes constitutes your acceptance of the revised Terms.
20. Contact Us
Liva The Label Halligen 10, 1506BP Zaandam, Netherlands (registered business address only — not a return address) 📧 support@livathelabel.com 📞 +31 6 48 81 84 48
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM AEST We aim to respond within 1–2 business days.