Privacy Policy

This Privacy Policy explains how Liva The Label (“we”, “us” or “our”) collects, uses, discloses, and protects your personal information when you interact with us via our website https://livathelabel.com, use our services, or make purchases from Australia.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, you agree to the terms of this Privacy Policy.

1. What Information We Collect

Depending on your interactions with us, we may collect the following personal information:

  • Identification & Contact Details: Name, email address, phone number, billing/shipping address.
  • Account Information: Username, password, preferences, account history.
  • Order & Payment Information: Items purchased, payment method, transaction ID (Note: all payments are securely processed by our third-party payment provider).
  • Technical Information: IP address, browser type, device information, and how you use our website.
  • Customer Support: Communications you send to us, such as emails or contact form submissions.

2. How We Collect Your Information

We may collect information:

  • Directly from you (e.g. when you place an order, create an account, or contact us).
  • Automatically through your use of the website (via cookies, analytics, or tracking technologies).
  • From third-party services (e.g. payment gateways, shipping partners).

3. Why We Collect Your Information

We collect, use, and disclose your personal information for the following purposes:

  • To provide and deliver products and services.
  • To process payments and fulfill orders.
  • To respond to your enquiries or complaints.
  • To improve our website, services, and customer experience.
  • To comply with legal and regulatory obligations.
  • To prevent fraud or misuse of our platform.
  • To send promotional material (only with your consent, which you can withdraw at any time).

4. Disclosure of Personal Information

We may disclose your information:

  • To service providers (e.g. payment processors, shipping carriers, email marketing platforms).
  • To government authorities if required by law.
  • In connection with the sale, merger, or restructure of our business.
  • To third parties with your consent or as otherwise permitted by law.

We take reasonable steps to ensure that any third parties handle your data in accordance with this policy and Australian privacy laws.

5. Cross-Border Disclosure

As part of our operations, your personal data may be transferred to and stored on servers located outside of Australia (e.g. in the EU or US) via services such as Shopify or Stripe. We take all reasonable steps to ensure these service providers comply with the APPs or are subject to comparable privacy protections.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain features.

More information on cookies we use through Shopify can be found here.

7. Data Security

We implement a range of security measures to protect your personal information, including encryption, access controls, and secure data storage. However, no online service is completely secure. If you believe your account has been compromised, please contact us immediately.

8. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected or to comply with our legal obligations.

9. Your Rights Under Australian Privacy Law

Under the Privacy Act, you have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Lodge a complaint about how your data is handled.

To exercise any of these rights, please contact us using the details below.

10. Complaints

If you have a complaint about how we handle your personal information, please contact us first. We’ll respond within a reasonable time (usually within 30 days).

If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via:

11. Contact Us

Company name:Liva The Label
Address:Halligen 10, 1506BP Zaandam
E-mail:support@livathelabel.com
Phone:+31648818448

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM AEST
We aim to respond within 1–2 business days.

Free shipping

Our shipping is fast, reliable and careful. We ensure that your order reaches you safely and on time, so that you can quickly enjoy your new purchases

Customer service

Credom is available for you on all working days from 9:00 AM to 5:00 PM and even on weekends from 9:00 AM to 1:00 PM. We're here to help you, no matter the day of the week.

Secure payment

We offer various secure payment options, including credit card and PayPal. Choose the method that suits you best and pay for your purchases easily. If you have any questions, please contact our customer service