Privacy Policy

Privacy Policy

Last updated: May 2026

At Liva The Label, we believe that trust is the foundation of every great experience — including how we handle your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we protect it when you visit our website at livathelabel.com, use our services, or make a purchase.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you agree to the terms outlined in this policy.

1. What Information We Collect

Depending on how you interact with us, we may collect the following personal information:

  • Identification & Contact Details — Name, email address, phone number, billing and shipping address.
  • Account Information — Username, password, preferences, and order history.
  • Order & Payment Information — Items purchased, payment method, and transaction ID. Note: all payments are securely processed by our third-party payment provider. We never store your full card details.
  • Technical Information — IP address, browser type, device information, and how you navigate our website.
  • Customer Support Communications — Emails, chat messages, or contact form submissions you send to us.

2. How We Collect Your Information

We collect information in the following ways:

  • Directly from you — when you place an order, create an account, sign up for our newsletter, or contact us.
  • Automatically — through cookies, analytics tools, and tracking technologies as you browse our website.
  • From third-party services — such as payment gateways and shipping partners involved in fulfilling your order.

3. Why We Collect Your Information

We use your personal information to:

  • Deliver your order and provide our services.
  • Process payments and manage transactions securely.
  • Respond to your questions, enquiries, or complaints.
  • Continuously improve our website, products, and customer experience.
  • Comply with our legal and regulatory obligations.
  • Detect and prevent fraud or misuse of our platform.
  • Send you promotional content — but only with your consent, which you can withdraw at any time.

4. Who We Share Your Information With

We may share your personal information with:

  • Service providers — including payment processors, shipping carriers, and email marketing platforms who help us run our business.
  • Government or regulatory authorities — when required by law.
  • Business successors — in connection with a sale, merger, or restructuring of our business.
  • Third parties — with your explicit consent, or as otherwise permitted under Australian privacy law.

We take reasonable steps to ensure all third parties handle your data in accordance with this policy and applicable privacy legislation.

5. International Data Transfers

As part of our operations, your personal data may be transferred to and stored on servers located outside of Australia — for example, in the EU or United States — through services such as Shopify or Stripe. We take all reasonable steps to ensure these providers maintain privacy standards comparable to the Australian Privacy Principles.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to personalise your experience and understand how our website is used. You can manage or disable cookies through your browser settings, though this may affect some website functionality.

For full details on the cookies used through Shopify, please visit: Shopify Cookie Policy.

7. Data Security

We take the security of your personal information seriously. We use encryption, access controls, and secure data storage to protect your data. That said, no online service can guarantee absolute security. If you ever believe your account has been compromised, please contact us immediately at support@livathelabel.com.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or to meet our legal obligations — whichever is longer.

9. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate or outdated information.
  • Lodge a complaint if you believe your privacy has been mishandled.

To exercise any of these rights, please reach out to us using the contact details below.

10. Complaints

If you have a concern about how we've handled your personal information, we'd like to hear from you first. Please contact us and we'll respond within 30 days.

If you're not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

11. Contact Us

Liva The Label Halligen 10, 1506BP Zaandam, Netherlands (Please note: this is our registered business address only — not a return address. For returns, please contact us first at support@livathelabel.com and we will guide you through the process.) 📧 support@livathelabel.com 📞 +31 6 48 81 84 48

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM AEST We aim to respond within 1–2 business days.

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Tekst: Have a question about your order? Reach out via support@livathelabel.com. We respond personally to every message.

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