Shipping Policy
Shipping Policy
Last updated: May 2026
At Liva The Label, we want your order to arrive as smoothly and swiftly as possible. Below you'll find everything you need to know about how we process and deliver your order.
Processing Time
Once your order is placed, we aim to process and prepare it within 1–3 business days.
- Orders placed on weekdays are typically processed within 1 business day.
- Orders placed on weekends or public holidays may take slightly longer to process.
You'll receive a confirmation email as soon as your order is on its way.
Delivery Time
After dispatch, delivery to Australia typically takes 8–12 business days, depending on your location.
Please note that delivery times are estimates. Occasional delays may occur due to customs processing or carrier-related circumstances beyond our control. If your order hasn't arrived within the estimated timeframe, please don't hesitate to reach out — we're happy to help.
Shipping Costs
We offer free shipping on every order — no minimum spend, no exceptions. We cover 100% of the shipping and delivery costs so you can shop with complete peace of mind.
Shipping Method & Dispatch
We work with trusted international shipping partners to ensure reliable, trackable delivery to your door. Orders are dispatched as soon as they are ready, in line with the processing time stated above.
Once your order has been dispatched, you'll receive a tracking link via email so you can follow your parcel every step of the way.
How to Place an Order
Ordering from Liva The Label is simple:
- Visit the product page and click "Add to Cart."
- Select your preferred size or colour.
- Click "Proceed to Checkout" and enter your shipping details.
- Review your information and click "Continue to Shipping."
- Confirm your details and click "Continue to Payment."
- Choose your preferred payment method and click "Complete Order."
That's it — we'll take it from there.
Payment Methods
We accept the following secure, SSL-encrypted payment methods:
- Credit Card (Visa, Mastercard, Maestro, American Express)
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- UnionPay
All transactions are processed through a fully secure payment gateway for your peace of mind.
Need Help?
If you have any questions about your order, processing time, or delivery status, our team is here for you.
Liva The Label Halligen 10, 1506BP Zaandam, Netherlands (registered business address only — not a return address) 📧 support@livathelabel.com 📞 +31 6 48 81 84 48
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM AEST We aim to respond within 1–2 business days.