Shipping Policy

Processing Time

Once you place an order with Liva The Label, we aim to process it within 1 to 3 business days.
Please note:

  • Orders placed during weekends or public holidays may take slightly longer to process.
  • Weekday orders are usually processed within 1 business day.

Delivery Time

Once your order is processed and shipped, delivery typically takes between 8 – 12 business days, depending on your location within Australia.

We strive to make our ordering and delivery process as smooth and efficient as possible. If you have any questions, our customer service team is happy to help.

Placing an Order

The order process at Liva The Label is designed to be simple and straightforward:

  1. Navigate to the product page and click the “Add to Cart” button.
  2. Make sure you select the correct size/variant.
  3. Click “Proceed to Checkout” and fill in your shipping details.
  4. Double-check all information for accuracy, then click “Continue to Shipping.”
  5. On the shipping page, review your entered details.
  6. Click “Continue to Payment.”

Shipping Costs

All orders are shipped completely free of charge. We cover 100% of the shipping and delivery costs for every customer—no minimum order quantity required.

Shipping Method & Timing

We ship in bulk batches to maintain fair pricing across all our products. Your order will be dispatched as soon as our minimum shipment quantity is reached. We always strive to dispatch as quickly as possible without compromising our service standards.

Payment Options

At checkout, you can select from various secure, SSL-encrypted payment methods:

  • Credit Card (AMEX, Mastercard, Maestro, Visa)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Union Pay
  • Direct Payment

Once your payment method is selected, click “Complete Order” to be redirected to the secure payment gateway. Follow the instructions provided. If you experience any issues, don’t hesitate to contact us.

Need Help?

If you have questions about your order, processing time, or delivery status, feel free to contact our customer support. We're here to assist you.

Company name:Liva The Label
Address:Halligen 10, 1506BP Zaandam
E-mail:support@livathelabel.com
Phone:+31648818448

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM AEST
We aim to respond within 1–2 business days.

Free shipping

Our shipping is fast, reliable and careful. We ensure that your order reaches you safely and on time, so that you can quickly enjoy your new purchases

Customer service

Credom is available for you on all working days from 9:00 AM to 5:00 PM and even on weekends from 9:00 AM to 1:00 PM. We're here to help you, no matter the day of the week.

Secure payment

We offer various secure payment options, including credit card and PayPal. Choose the method that suits you best and pay for your purchases easily. If you have any questions, please contact our customer service