Privacy policy

Last updated: 10 October 2026

Who is responsible

SI Ventures, trading as Liva The Label, is responsible for personal information used to operate this store. Address: Korte Hogendijk 76, 1506 MA Zaandam, Netherlands. KvK 93204132; Dutch VAT NL005005712B24. Privacy contact: support@livathelabel.com.

Information we use

We use the contact details, billing and delivery addresses, order details, payment status and correspondence you provide when purchasing or contacting us. Our Shopify storefront and checkout also process technical information such as IP address, device and browser information and cookies needed for store functionality and security. Payment providers process payment credentials under their own privacy notices.

Why we use it

We process order and contact information to fulfil purchases, deliver products, provide support and handle returns. We keep records required by law and use necessary information to prevent fraud and protect the store. Where GDPR applies, the legal bases are performance of a contract, legal obligations and legitimate interests in security and customer support. Marketing messages and optional tracking requiring consent are based on your consent. You can unsubscribe from marketing or withdraw consent without affecting earlier lawful processing.

Service providers and international processing

Our store uses Shopify. Information needed for an order may be shared with payment providers, fulfilment partners and delivery services. We also disclose information where legally required. The business operates in the Netherlands and serves Australian customers, so information may be processed outside Australia. Shopify and its service providers may process information in Canada, the United States and other countries. Where required, international transfers use appropriate legal safeguards. Contact us for information about the recipients and safeguards relevant to your order.

Cookies and marketing choices

Necessary cookies support features such as your shopping bag and checkout. Where optional analytics or advertising technologies are enabled, use the store’s privacy controls to manage your choices. You can also adjust browser cookie settings, although some store functions may be affected. Newsletter subscriptions are optional and marketing emails include an unsubscribe link.

Retention and security

We retain information for as long as needed to fulfil orders, resolve queries and meet legal record-keeping obligations. We apply appropriate safeguards and limit access to information needed for the relevant task. No online transmission or storage system can be guaranteed completely secure.

Your rights and complaints

Contact us to request access to or correction of your information. Where applicable, you may also request deletion, restriction or portability, object to processing, or withdraw consent. We may need to verify your identity and may retain information required by law. GDPR requests are normally answered within one month; we will explain any permitted extension. You may complain to the Dutch Autoriteit Persoonsgegevens or another competent regulator. Where Australian privacy law applies, you may also contact the Office of the Australian Information Commissioner after raising your complaint with us.